More Information

Unable to download the secure video client
If you are trying to join a video call but are having trouble downloading the desktop version for the video application, follow these steps to access the ca...
Fri, 15 Dec, 2017 at 2:23 PM
Unable to install Secure Video Client (limited admin. privileges)
If you do not have administrative rights on your current device to install new applications or programs, please follow these steps: 1. Contact your syst...
Wed, 17 Jan, 2018 at 3:41 PM
Allowing webcam and microphone access
It is recommend to download the OnCall desktop app for the best experience. Click here to learn more.  If you prefer not to download the OnC...
Thu, 21 Sep, 2017 at 3:35 PM
Updating or downloading Google Chrome
To ensure a successful appointment it is important that you use an up to date version of Google Chrome.  To download Google Chrome for free, pl...
Fri, 7 Jul, 2017 at 2:44 PM
Sharing secure file attachments
There are two ways to securely share file attachments through OnCall Health: Attaching a file to an online video appointment. Sending a file o...
Fri, 19 Jan, 2018 at 11:25 AM
Cancelling your appointment
By clicking on the "Cancel" icon below, you are able to cancel your session anytime before the scheduled appointment You will ...
Thu, 21 Sep, 2017 at 3:36 PM
Processing a payment later
If you are making use of the OnCall Health billing tool, there may be situations where you need to process a payment after an appointment has already taken ...
Fri, 11 Aug, 2017 at 10:05 AM
Billing FAQs
Q: Will I be able to confirm if and when my client has entered their payment information? A: Yes, you'll also be able to confirm whether the clie...
Tue, 16 Jan, 2018 at 1:52 PM
Resetting your password
To reset your OnCall Health password, please click here  You will be asked to enter the e-mail address associated with your OnCall Health ac...
Fri, 7 Jul, 2017 at 2:43 PM
Updating your Google Admin settings
If you do NOT see the private address link in your calendar settings, please follow these steps. 1. Visit admin.google.com (make sure you have admin pr...
Tue, 14 Nov, 2017 at 11:35 AM