Client FAQ

OnCall Health mobile and desktop apps
OnCall Health is available on your preferred device. Whether a desktop/laptop computer, smartphone, or tablet all you need is a reliable internet connection...
Wed, 25 Oct, 2017 at 4:59 PM
Preparing for your online video appointment
If you are logging in from a desktop or laptop computer, please follow the steps below. Please note: it is recommend to download the OnC...
Tue, 9 Jan, 2018 at 10:53 AM
Preparing for your secure messaging appointment
1. You will have received an e-mail confirmation as well as several e-mail reminders with your appointment details. Prior to the start of your appointment, ...
Wed, 25 Oct, 2017 at 4:40 PM
Preparing for your in person appointment
When your healthcare provider schedules your in person appointment, you will receive an e-mail confirmation as well as several e-mail reminders with y...
Wed, 26 Jul, 2017 at 9:48 AM
Preparing for a telephone appointment
1. When your healthcare provider schedules your telephone appointment, you will receive an e-mail confirmation as well as several e-mail reminders with your...
Wed, 25 Oct, 2017 at 4:54 PM
Completing an interactive form or assessment
Your healthcare provider may request that you complete an interactive form (i.e. an new client intake form) or assessment (i.e. a PHQ-9 assessment) prior to...
Wed, 25 Oct, 2017 at 4:40 PM
Submitting an online booking request
Once your healthcare provider has set up an online booking page, please follow the steps below to request an appointment. 1. Visit your healthcare provi...
Wed, 25 Oct, 2017 at 5:19 PM