Provider FAQ

Creating an online appointment
After logging into your OnCall Health account, please follow the steps below to create your online video appointment. Please note: it is recommend to do...
Tue, 16 Jan, 2018 at 1:45 PM
Creating a secure messaging session
After logging in to your OnCall Health account, please follow the steps below to create your secure messaging session.  Please note: you and your client...
Tue, 21 Nov, 2017 at 9:34 AM
Creating an in person appointment
After logging into your OnCall Health account, please follow the steps below to create an in person appointment. Please note: Before creating your first...
Thu, 18 Jan, 2018 at 10:54 AM
Creating a group appointment
After logging into your OnCall Health account, please follow the steps below to create your online video appointment. Please note: it is recommend to do...
Tue, 16 Jan, 2018 at 1:47 PM
Creating an appointment as a coordinator
Coordinator accounts allow administrative staff to view and manage all upcoming and past appointments for the entire organization. Coordinator accounts ...
Tue, 16 Jan, 2018 at 1:47 PM
Starting a screen share session
Once you have downloaded and installed the OnCall Health desktop app for Mac or Windows/PC, you will be able to share your screen with clients. This is a gr...
Wed, 9 Aug, 2017 at 2:42 PM
Interactive forms and assessments
OnCall Health now offers the ability to assign forms and clinically validated assessments to your clients, where appropriate. Interactive forms can be elect...
Thu, 10 Aug, 2017 at 11:03 AM
Creating a phone appointment
After logging into your OnCall Health account, please follow the steps below to create a telephone appointment. 1. Get started by pressing the big bl...
Tue, 16 Jan, 2018 at 1:48 PM