In preparation for an online video appointment, it is recommend you download and install the most up-to-date version of the secure video client. Please follow the steps below to download or update:



1. Log into your OnCall Health account.





2. Click "test your webcam and microphone" in the bottom left corner,





3. Follow the steps onscreen, this should take 5-8 minutes. 






Click to download the most up-to-date version of the secure video client.







After installing (more information on installing for Mac or Windows), click next step. Click to launch a test and ensure everything is working smoothly.







Confirm that everything is working smoothly and you're all set!












4. If you're having difficulties at any stage, please indicate that you need further assistance and you will be walked through several more steps to troubleshoot. You're also welcome to contact support with additional questions.