After logging in to your OnCall Health account, please follow the steps below to create your secure messaging session. 


Please note: you and your client must both log in to OnCall from a Google Chrome web browser. 


1. Click the Messages tab across the top of the window.






2. To the far right, enter the required details to Start a New Conversation.







Please note: if you will not be collecting a Fee using OnCall's integrated billing tool, enter "0". 




3. Optional - once the conversation has been created, you will have the opportunity to customize the announcement clients will see across the top of the screen. This announcement is a great place to set the client's expectation about how often you will be responding, providing contact information in case of an emergency situation, etc.


To change the default announcement, simply click "edit" enter the new announcement and finish by clicking "save."







4. Your client will receive an e-mail invitation to join the messaging conversation. They will be prompted to click Visit your Account to get started.






5. When you are ready to get started, it is suggested that you send a welcome/greeting message to your client. 



Once the session has begun, you and your client can securely send text-based messages and file attachments.








Please note: your client will be prompted to enter payment information as part of their registration process. If your client has not yet entered their payment information you will be notified and the client will be able to enter at this time.









6. When you have finished the session, please click the blue Complete button to close the messaging session. Once completed, clients will not be able to send additional messages until a new invitation is sent by you.









7. If a Fee has been set, payment will be processed at this time. Both yourself and your client will receive an e-mail receipt for your records. 





Feel free to contact support@oncallhealth.ca if you have any further questions.