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This checklist will ensure you have everything you need to start seeing your clients online using OnCall Health. 



  • Ensure your mobile iOS or Android device, desktop or laptop computer has a reliable internet connection.

  • Click here to download the desktop app for your computer or mobile app for your phone/tablet. You will be prompted to download and install the app.


  • Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the bottom left corner of your OnCall Health account (desktop or laptop computer only.)


  • Up to 10 minutes prior to your scheduled appointment, please click on Join Call to automatically launch the app.





If you prefer to join the online video call via your web browser:



  • Ensure your mobile iOS or Android device, desktop or laptop computer has a reliable internet connection


  • Download or update to the most recent version of Google Chrome and remind your client to do the same.
    Please note: Safari, Firefox, Internet Explorer, and mobile browsers are not compatible with OnCall.


  • Set your webcam and microphone permissions by following these steps.


  • Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the bottom left corner of your OnCall Health account. 


  • Up to 10 minutes prior to your scheduled appointment, please click on Join Call to connect.





Please contact support@oncallhealth.ca if you have any further questions.